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AI receptionist for it support companies

The average IT support company lets about 30 calls a week ring out. Callwise answers all of them, day or night, books the work into your diary and sends you the transcript.

  • Answers on the first ring
  • Books into your calendar
  • No per minute fees
  • Live in 24 hours
Talk to our AI assistant

Ring +44 330 912 2553. It answers, and you can try to catch it out.

The problem

Why IT support companies miss so many calls

A client whose systems are down and cannot reach you starts looking for a new provider that morning.

When the phone rings out

  • while engineers are on other tickets
  • before nine, when clients discover the problem
  • evenings and weekends

What they are ringing about

  • a server or network down
  • email that has stopped working
  • quotes for a support contract

What that costs a single site

£120,000

a month, on conservative assumptions

About 30 missed calls a week. Assume only a third would have become customers, that is roughly 10 a week, and one customer is worth £2,800 to a IT support company. Change any of those to your own figures and the answer stays uncomfortable.

What it does

Built around how a IT support company actually works

Logs tickets with the client, system and impact

Escalates outages immediately

Takes new contract enquiries

Answers before nine, when the problems surface

It tells callers what it is

It says it is an assistant when it picks up. It gives no advice it is not qualified to give, and anything on your escalation list stops the conversation and reaches you straight away. For a IT support company that matters more than the clever bits, because the calls you cannot afford to get wrong are the ones you most need answered.

Questions

What IT support companies ask us

Can it log a ticket properly?

It takes the client, the system, the number of users affected and whether they are fully down, which is enough for your engineers to triage.

What about an outage?

Total outages are set as urgent and reach the on call engineer immediately with the details already gathered.

Is it a replacement for a service desk?

It is the front of one. It answers instantly, gathers the facts and routes, which is the part clients judge you on.

AI receptionists for IT support companies near you

Same service everywhere. These pages cover what the phone looks like for IT support companies in each area.

Related trades

See every trade we cover

Hear it answer a IT support company call

Ring the number and ask it the awkward question your customers always ask. If you like what you hear, it will book you in there and then.

Talk to our AI assistant

No form, no sales call. Thirty seconds on the phone with the thing itself.