AI receptionist for it support companies in London
A London IT support company lets roughly 30 calls a week ring out. Callwise answers all of them on your existing 020 number, books the work and sends you the transcript.
- Keeps your 020 number
- Answers on the first ring
- No per minute fees
- Live in 24 hours
Ring +44 330 912 2553. It answers, and you can try to catch it out.
What the phone looks like for a London IT support company
London and the wider Greater London has a population of around 9.7 million, built on professional services, hospitality and an enormous base of independent trades serving them. That produces a lot of phone calls, and for a IT support company working across the City, Camden and Croydon most of them arrive at the exact moment nobody can pick up.
A client whose systems are down and cannot reach you starts looking for a new provider that morning.
Callwise answers on your own 020 number. Customers ring the number they already have, it is answered on the first ring by something that sounds like a person, and the job is booked into your diary before the caller has thought about trying anybody else.
When London calls go unanswered
- while engineers are on other tickets
- before nine, when clients discover the problem
- evenings and weekends
What London callers want
- a server or network down
- email that has stopped working
- quotes for a support contract
What a London IT support company loses to the phone
£120,000
a month, at one site
Around 30 missed calls a week, assuming only a third would ever have booked, at £2,800 a customer. Callwise costs £499 a month, whatever the volume.
What it does for London IT support companies
Logs tickets with the client, system and impact
Escalates outages immediately
Takes new contract enquiries
Answers before nine, when the problems surface
London IT support companies ask us
Do we keep our 020 number?
Yes. Your existing 020 number stays exactly as it is and keeps ringing your phones. Calls only reach the assistant when nobody picks up, or at the hours you choose, so nothing about how London customers reach you changes.
Do you work with IT support companies outside London?
Yes. There is nothing local about how it works, so London and everywhere across Greater London is covered the same way, along with the rest of the UK. The local part is your number and your customers, and both stay yours.
Can it log a ticket properly?
It takes the client, the system, the number of users affected and whether they are fully down, which is enough for your engineers to triage.
What about an outage?
Total outages are set as urgent and reach the on call engineer immediately with the details already gathered.
Is it a replacement for a service desk?
It is the front of one. It answers instantly, gathers the facts and routes, which is the part clients judge you on.
Hear it answer, then decide
Ring it and ask what a London customer would ask. It is the same assistant your callers would get, so if it does not convince you on the phone it will not convince them either.
Talk to our AI assistantNo form, no sales call. Thirty seconds on the phone with the thing itself.