AI receptionist for home care agencies in Cardiff
A Cardiff home care agency lets roughly 27 calls a week ring out. Callwise answers all of them on your existing 029 number, books the work and sends you the transcript.
- Keeps your 029 number
- Answers on the first ring
- No per minute fees
- Live in 24 hours
Ring +44 330 912 2553. It answers, and you can try to catch it out.
What the phone looks like for a Cardiff home care agency
Cardiff and the wider South Wales has a population of around 500,000, built on public sector, media and a growing professional services base. That produces a lot of phone calls, and for a home care agency working across Cathays, Penarth and Llanishen most of them arrive at the exact moment nobody can pick up.
A hospital discharge needs care arranged in days, so the agency that answers gets a package worth thousands a year.
Callwise answers on your own 029 number. Customers ring the number they already have, it is answered on the first ring by something that sounds like a person, and the job is booked into your diary before the caller has thought about trying anybody else.
When Cardiff calls go unanswered
- out of hours, when families are together to talk
- while coordinators are managing rotas
- weekends, when hospital discharges happen
What Cardiff callers want
- care at home for a parent
- hourly rates and what a visit includes
- starting care urgently after a hospital discharge
What a Cardiff home care agency loses to the phone
£200,600
a month, at one site
Around 27 missed calls a week, assuming only a third would ever have booked, at £5,200 a customer. Callwise costs £499 a month, whatever the volume.
What it does for Cardiff home care agencies
Takes enquiries with the care needs and the address
Explains rates and visit lengths
Books assessments
Handles urgent discharge enquiries immediately
Cardiff home care agencies ask us
Do we keep our 029 number?
Yes. Your existing 029 number stays exactly as it is and keeps ringing your phones. Calls only reach the assistant when nobody picks up, or at the hours you choose, so nothing about how Cardiff customers reach you changes.
Do you work with home care agencies outside Cardiff?
Yes. There is nothing local about how it works, so Cardiff and everywhere across South Wales is covered the same way, along with the rest of the UK. The local part is your number and your customers, and both stay yours.
Are our enquiries really out of hours?
Most of them. Families discuss care in the evening and after a weekend hospital visit, which is exactly when coordinators are off.
Can it handle safeguarding concerns?
Anything on your safeguarding list stops the call flow and reaches your on call manager immediately.
Will it take care worker applications?
Yes, and recruitment calls are worth catching too, because carers apply to whoever answers first.
Home care agencies elsewhere
Other Cardiff businesses we answer for
Hear it answer, then decide
Ring it and ask what a Cardiff customer would ask. It is the same assistant your callers would get, so if it does not convince you on the phone it will not convince them either.
Talk to our AI assistantNo form, no sales call. Thirty seconds on the phone with the thing itself.