AI receptionist for opticians in Reading
A Reading opticians lets roughly 30 calls a week ring out. Callwise answers all of them on your existing 0118 number, books the work and sends you the transcript.
- Keeps your 0118 number
- Answers on the first ring
- No per minute fees
- Live in 24 hours
Ring +44 330 912 2553. It answers, and you can try to catch it out.
What the phone looks like for a Reading opticians
Reading and the wider Berkshire has a population of around 350,000, built on technology, professional services and some of the most expensive property outside London. That produces a lot of phone calls, and for a opticians working across Caversham, Earley and Tilehurst most of them arrive at the exact moment nobody can pick up.
An eye test booked elsewhere takes the spectacle sale with it, which is where the margin actually is.
Callwise answers on your own 0118 number. Customers ring the number they already have, it is answered on the first ring by something that sounds like a person, and the job is booked into your diary before the caller has thought about trying anybody else.
When Reading calls go unanswered
- while staff are in the test room or dispensing
- Saturdays, the busiest day of the week
- the hour after closing, when people finish work
What Reading callers want
- booking an eye test
- whether glasses are ready to collect
- a broken frame that needs fixing today
What a Reading opticians loses to the phone
£12,400
a month, at one site
Around 30 missed calls a week, assuming only a third would ever have booked, at £290 a customer. Callwise costs £499 a month, whatever the volume.
What it does for Reading opticians
Books eye tests into the right length slot
Answers is my order ready without interrupting the floor
Takes contact lens reorders
Handles NHS voucher questions
Reading opticians ask us
Do we keep our 0118 number?
Yes. Your existing 0118 number stays exactly as it is and keeps ringing your phones. Calls only reach the assistant when nobody picks up, or at the hours you choose, so nothing about how Reading customers reach you changes.
Do you work with opticians outside Reading?
Yes. There is nothing local about how it works, so Reading and everywhere across Berkshire is covered the same way, along with the rest of the UK. The local part is your number and your customers, and both stay yours.
Can it tell someone whether their glasses are ready?
If your order system can be checked, it can answer directly. Otherwise it takes the details and someone confirms, which still beats an unanswered phone.
Will it book the right length of appointment?
Yes. Contact lens checks, full tests and OCT appointments can each have their own duration and rules.
Does it handle NHS entitlement questions?
It answers from the guidance you give it and books the test. Anything unusual goes to your team.
Hear it answer, then decide
Ring it and ask what a Reading customer would ask. It is the same assistant your callers would get, so if it does not convince you on the phone it will not convince them either.
Talk to our AI assistantNo form, no sales call. Thirty seconds on the phone with the thing itself.